SHIPPING & RETURNS
Shipping Policy
At Hawks Gear, we ensure a hassle-free delivery process and transparent pricing. Our goal is to make sure you receive your order on time and in excellent condition.
The majority of our orders are shipped with 5-7 business days. Bulk orders and items requiring heavy customization may require more lead time.
Return & Exchange Policy
Our priority is customer satisfaction, we offer a straightforward return and exchange policy due to the custom nature of our products. For Shipping & Returns Information please email us at support@hawks-gear.com
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No Returns or Exchanges: Generally, all sales are final. We cannot accept returns or exchanges for items that are not defective.
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Product Defects or Damage: If you receive a product that is defective or damaged upon arrival, please contact our customer support within [number] days of receiving your order. You will need to provide clear photographic evidence of the defect or damage. If verified, we will offer a one-time replacement of the defective or damaged item.
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Order Verification: We strongly encourage you to carefully review your order details, including size, color, and design, before submitting your purchase. We cannot be responsible for errors made during the ordering process.
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Product Disclaimer Product colors may vary slightly due to differences in monitor settings and printing processes. We cannot guarantee an exact match to the color displayed on your screen.
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By placing an order, you agree to the terms of this return and exchange policy.